We offer a comprehensive range of training courses as part of our commitment to improving business efficiency and the level of benefits on offer to our membership & and the local business community as a whole. These cost effective training courses are designed to further improve the effective performance of your biggest asset, the people that work for you. Training Executive Coaching & Mentoring Computer Training Word Excel Power point Access Internet / Email People Skills Development This programme is being managed on the Chamber's behalf by Partners in Business, a well-established local training consultancy. Courses are open to all, and represent an excellent investment in your company’s future. It is our aim to develop the programme to fully reflect your needs, so please let us know what type of training you require and we will try to accommodate it within the programme. We offer a range of open courses or in-house training specifically tailored to meet the unique requirements of your business. Courses Available Click here for details of our current programme of open courses. For further details on any course just click on the course title or if you wish to discuss your needs in person contact Mr Lee Walsingham at Partners in Business Tel: 01923 835981 email: lee@partners-in-business.co.uk Appraisal Skills Provides managers with skills they can use to approach any appraisal situation with confidence. Designed around your own current appraisal documentation if desired. Assertiveness Skills Practical course providing skill practice for anyone who needs to be more confident and assertive in work situations. Change Management Aimed at senior managers, managers and leaders who are considering or actually involved in delivering, planning, and implementing a change programme. Coaching Skills For anyone who has to provide on the job coaching to improve someone’s effectiveness in his or her work. (See also one executive one to one coaching) Communication Skills & Interpersonal Styles Improving communication style and managing relationships. For anyone who wants to achieve optimum results from work situations that involve other people Customer Care Practical tips for improving customer awareness and creating good customer relationships both internal and external customers, on the phone, or face to face. Employment Legislation An overview of current employment legislation and its implications on your recruitment and employment strategies. Feeback Skills Feedback is central to performance management The course covers all aspects of feedback skills and techniques, and is aimed at anyone in a management or supervisory role. Interview and Selection Skills This interactive course looks at the whole process of interviewing from identifying the need for the person, to the interview, and making the final selection. Management Skills This is aimed at first time managers, or those wishing to improve their management techniques, to give them an understanding of the theory and application of management of people. Meeting Skills Anyone who has to organise, run or participate in meetings, and wants to ensure they are efficient and effective use of everyone’s time. Negotiating Skills For those who are responsible for selling or concluding cross party agreements, and need to be confident and professional in difficult situations. Organising your Boss New and inexperienced staff or those who want to feel more in control of their bosses. Everyone today is busy especially a boss and he/she needs more than anybody someone to manage him/her and a person on whom he/she can depend. This course helps to strengthen that bond and give the participant practical ideas to take back to their work places Presentation Skills For anyone who has to address meetings or make presentations, and needs to build confidence and skills. Project Management For anyone planning and controlling projects with deadlines and budgets to meet. Selling Skills For employees who are face to face with the customer helping them to understand the selling process, prioritise their time, and be more confident and effective. Springboard – Women’s Development Programme 4 day programme over 3 months Specifically aimed at providing Women with the positive attitude and skills to fully develop their potential their potential at a professional level. Stress Management Know the difference between stress and pressure and recognise the symptoms in them selves and their team. Identify what causes the stress and seek ways to improve the causes. Understand how stress can affect the mind and body Team Building For anyone who has a team and wants to develop them further. This is not a course but more a shared activity session for team leader and the team to learn together whilst having some fun. Telephone / Receptionist The first point of contact that an external customer has with an organisation is vital. He or she has the ability to help create or lose a customer and as such is a key player in the organisation. This workshop will help make telephonist / receptionist and staff more aware of the importance of a professional approach. Telephone Techniques Technology has grown giving businesses many communications options. However customers still want to talk to a person and one who is efficient and pleasant. Effective use of the telephone can help to promote new customers and help to increase the confidence of existing customers and ultimately your company’s profit Telephone Sales Every business needs to increase its customer base and sales turnover and one way is through effective telecommunications. Whether the customer leads are cold or warm, a positive attitude to win, planning the call and a confident persuasive approach can help to convert a prospect into a customer. Time Management For anyone who needs an introduction to the basic principles and practices of effective time management or needs to re-establish the disciplines of an existing system. Train the trainers This course is aimed at people new to the training responsibility and who are taking on the role of more formal training of others in classroom situations, or who are called on as experts in their field to train others. This service is principally for executives, directors and founder/owners who appreciate the benefit of one to one sessions with a coach who has wide business experience and understands leadership issues. Coaching is a valuable and positive process and can cover a wide range of issues and concerns. Whilst each individual has differing needs the following benefits could be explored: • A greater understanding of the inner self and the possibility of learning why we react in certain ways. • An opportunity to reflect on relationships and establish whether particular strengths are being maximized. • The possibility of developing a better understanding of the dynamics that occur within teams i.e. upwards, peer groups, team colleagues and also those external to the organisation. • A greater understanding of the leadership role and especially the client’s impact on the team. • The coach can take a conscience role to ensure commitments are followed to the benefit of all concerned. There will be an emphasis in all sessions around the delivery of enhanced business performance. The coach will ensure the client is supported as he/she strives to identify a style and identity within the team. Whilst appreciating the benefits of a short duration management course or workshop the coaching approach has the benefit of a longer term confidential relationship and as such holds the possibility of sustainable rather short term performance enhancement. It is recommended that each session should be for 90 minutes with the venue agreed at the outset. The fee will also be negotiated to suit each client’s circumstances. In order to ensure that the Leaders needs are identified and also a productive relationship with the Coach can be established we will arrange a confidential telephone conversation leading to a free consultation of 45 minutes. ©Watford & West Herts Chamber of Commerce and Industry 2005